The Antonio B. Won Pat International Airport Authority, Guam ("GIAA") is proud to announce the official launch of the Automated Passport Control (APC) self-service kiosks in the U.S. Customs and Border Protection immigration hall! The Guam Airport has invested over half a million dollars and joins other progressive airports in automating part of the border control process. This expedites the border clearance process and allows four times more travelers processed per border officer. The resulting shorter wait times for travelers, fewer missed flight connections, and space savings, add value to our customer service and enhance the overall traveler experience, especially that of our visitors.
Guam's Airport was the first airport of any of the U.S. territories to invest in this technology, purchasing eight (8) kiosks, back in July. These systems were developed by Innovative Travel Solutions, a company specializing in the development of groundbreaking, industry-leading travel technology enhancing overall airport performance and the traveler experience. "We are excited to support Guam and the Pacific Region in improving the airport and travel experience for its passengers," says Craig Richmond, President & CEO, Vancouver Airport Authority. "With the implementation of BorderXpress at Guam International Airport, YVR continues to redefine the way travelers think about the border process, by reducing wait times and making it as smooth and hassle free as possible."
The use of the self-service kiosks will simplify the entry process by automating the administrative functions with a 2-step process making entry faster and processing more efficient for both the customs officer and the traveler alike. Key benefits include:
- Four times more travelers processed per border officer
- Up to 89% faster for eligible travelers than typical border inspection processes
- Up to 33% faster for non-eligible travelers
- Up to 50% less space required than traditional entry booths
"We're very excited to launch these new kiosks in our Airport, availing of new technology in our constant quest for self improvement to the benefit of all users of our Airport. These APC systems will definitely help alleviate some of the lengthy processing times giving all travelers through our Airport, especially visitors to our island, a much better arrival experience." stated Acting Airport Executive Manager Pedro Roy Martinez. He added that, "addressing the long processing entry lines has been a priority of the Administration along with the Airport and the Guam Visitors Bureau. With these new kiosks in place, the proverbial 'light at the end of tunnel' is visible now and we're excited to welcome airport customers to this new service!"